At our eCommerce Health & Wellness platform, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where a product does not meet your expectations. This Returns Policy outlines the eligibility criteria, timeframes, and procedures for returning products.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain products, such as opened supplements or personal care items, may not be eligible for return due to health and safety regulations. If you are unsure about the eligibility of a specific product, please contact our customer service team for clarification.

Return Timeframes

Customers have 30 days from the date of delivery to initiate a return. After this period, we cannot guarantee a refund or exchange. To ensure a smooth return process, we recommend that you inspect your items upon receipt and report any issues immediately.

Return Procedures

To initiate a return, please follow these steps: 1. Contact our customer service team via email or phone to request a return authorization. 2. Once authorized, securely package the item in its original packaging. 3. Include a copy of your receipt and any other required documentation. 4. Ship the package to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.

Return Shipping and Packaging Requirements

When returning items, please ensure that they are securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This will help ensure that your return is received and processed in a timely manner.

We appreciate your understanding and cooperation in following our returns policy, which helps us maintain high standards of quality and service.